Privacy Policy
Last updated August 24, 2026
Who we are
Desert65 is an independent Medicare insurance agency. We help people compare and enrol in Medicare Advantage, Medicare Supplement and Part D plans. Contact us at (928) 900-0277 or hello@desert65.com.
What we collect
We only collect what you give us. Depending on what you ask us for, that can include:
- Contact details — name, phone number, email address, mailing address
- Eligibility details — date of birth, Medicare number, Part A and Part B dates
- Coverage details — your current plan or carrier, and what you want from coverage
- Health-related details you choose to share — the medications you take, your pharmacy, and the doctors or hospitals you want to keep. We ask for these only to check whether a plan covers them.
- Contact preferences — whether you have agreed to calls, texts or email
You are never required to give us health information. If you would rather not, tell us and we will work with what you are comfortable sharing.
Why we collect it
- To answer your questions and prepare for an appointment
- To compare plans against your medications, doctors and budget
- To submit an enrolment you have asked us to submit
- To send appointment reminders, event invitations and enrolment-period notices you agreed to receive
- To meet the record-keeping rules that apply to licensed insurance agents
What we never do
We do not sell your personal information. We do not rent or trade it. We do not share your mobile phone number or your text-messaging consent with third parties or affiliates for their marketing or promotional purposes, and text-message originator opt-in data and consent are never shared with anyone.
We do not run advertising on this site that tracks you across other websites.
Who we do share it with
Only where it is needed to do what you asked:
- Insurance carriers — when you ask us to submit an application or a quote
- Our field marketing organisation, Advocate Health Advisors — which supports our contracts with carriers
- Service providers that run our systems — our website host, our customer records database, our email sender and our text-message provider. They may only process information on our instructions and may not use it for their own purposes.
- Where the law requires it — including audits and record requests from the Centers for Medicare & Medicaid Services or a state insurance department
Text messages (SMS)
Program name: Desert 65 Medicare messaging.
What we send: appointment confirmations and reminders, invitations and reminders for our free Medicare 101 educational events, links to a short questionnaire you asked us to send, replies to questions you asked us, and Annual Enrollment Period reminders to review your coverage. We send no promotional or marketing content and we never message purchased lists.
How you opt in: by ticking the text-message box on a form on this site, or by asking us directly. The box is never pre-ticked and is never required to work with us — consent to receive texts is not a condition of purchase.
Message frequency varies. Most people receive only a handful of messages a year, with more during the Annual Enrollment Period (October 15 – December 7).
Message and data rates may apply. Desert 65 does not charge for text messages, but your mobile carrier's standard messaging and data charges apply according to your plan.
How to stop: reply STOP to any message and we will stop texting that number. Reply HELP for help, or call (928) 900-0277.
We do not share your mobile number or your text-messaging consent with third parties or affiliates for marketing or promotional purposes at any time, and text-message opt-in data and consent are never shared with anyone.
Mobile carriers are not liable for delayed or undelivered messages. Full detail is in our SMS Terms & Opt-In Policy.
Recorded conversations
Medicare rules require licensed agents to record sales calls. Where a call is recorded we will tell you at the start, and the recording is kept securely for the period the rules require.
How we protect it
Your information is held in access-controlled systems, encrypted in transit, and reachable only by Grant and Stacy and anyone we have specifically authorised. Personal links we text or email you expire after a set period so an old link cannot be used to view your details.
Your choices
- Ask us what we hold about you, and we will tell you
- Ask us to correct anything that is wrong
- Ask us to delete your information, except records we are legally required to keep
- Withdraw permission for calls, texts or email at any time
Email hello@desert65.com or call (928) 900-0277 and we will take care of it.
Children
This site is meant for adults approaching or already on Medicare. We do not knowingly collect information from anyone under 18.
Cookies
This site uses only what it needs to work properly. We do not use advertising or cross-site tracking cookies.
Changes
If we change this policy we will update the date at the top of this page.